Opportunity Description
Reporting Line: WFM Team Leader
Work set up: Onsite in Exxa Tower Bridgetowne QC
Work schedule: Night Shift
Offer Package: 35,000
Start date: ASAP
Job Summary
The MIS Executive will be responsible for collecting, analyzing, and presenting data related to call centre operations. This role supports decision-making through the preparation of daily, weekly, and monthly reports, and ensures accurate data management, performance tracking, and process optimization.
Key Responsibilities
- Prepare and maintain daily, weekly, and monthly reports on call center performance metrics (AHT, FCR, SLA, CSAT, etc.).
- Generate real-time and historical data reports to support operations, quality, and workforce management teams.
- Work closely with operations to analyze trends and suggest improvements in agent productivity and efficiency.
- Automate repetitive reporting processes using Excel VBA, macros, or BI tools....