Mobile Technical Support Analyst

Job Description
The Senior Technical Support Analyst (Mobile) provides advanced operational support for enterprise iOS/iPadOS devices and mobile services. This role focuses on device lifecycle support, Workspace ONE (MDM/UEM) administration from a support perspective, and carrier/telecom expense management. The position implements existing standards defined by Engineering and InfoSec and does not perform custom MDM engineering or scripting.

Day‑to‑Day Responsibilities

Provision, enroll, configure, and support corporate and COBO/COPE iOS/iPadOS devices using Apple Business Manager Automated Device Enrollment
Perform Tier 2/3 incident, request, and problem management for mobile devices; provide escalation support to the Service Desk
Apply and monitor MDM profiles, applications, and compliance policies; troubleshoot scope and compliance issues
Manage mobile device lifecycle activities including staging, kitting, shipping, RMAs, decommissioning, and CMDB updat...