Model Maker Help Desk Agent

Key Requirements

• Minimum 2 years’ proven experience with Model Maker (essential)
• Experience with Survey Maker, Irrimaker, and Road Maker (advantageous)
• Proficient in TeamViewer and general computer literacy
• Quick learner with strong problem-solving skills

Duties and Responsibilities

• Provide first-line support to clients using Model Maker software
• Assist users with installation, setup, and troubleshooting of Model Maker and related applications
• Guide clients through software functionality and resolve technical queries via phone, email, or remote support (TeamViewer)
• Escalate complex issues to senior support or developers when required
• Document support cases and maintain accurate ticket logs
• Provide basic training and tips to clients on Model Maker usage
• Test and report any software bugs or errors to the development team
• Ensure excellen...