Mortgage Customer Service Representative

Top Skills' Details1)
1+ year of Mortgage Origination experience
2) Call Center
3) Customer Service
4) Bilingual in Spanish would be +
*Must be able to obtain HUD Central Public Trust. Needs to be fully adjudicated before they can start.***
*Office located Southwest side of Indianapolis.
*Onboarding takes 4 - 8 weeks.
Description
-Assist renters, tenants, and property managers by providing resources and referrals to meet their rental needs.
-You may also assist homebuyers and homeowners with requests related to purchasing and owning a home.
-This team will be taking calls from people being evicted or people who are homeless and looking for resources - empathy is a must!
-Field phone calls on multifamility rental requests including tenant complaints
-Provide information and resources to customers to deliver customer service excellence
-Use knowledge base to answer customer requests
-Document customer phone communications in an internal datab...