Opportunity Description
Responsibilities
- Manage and process motor insurance claims expeditiously, professionally and equitably within turnaround time, subject to stipulated authority limit and company procedures.
- Ensure reserves are updated in a timely and realistic manner.
- Identify and manage any potential fraudulent claim effectively.
- Handle phone and email enquiries and attend to walk-in customers/claimants.
- Liaise with internal and external stakeholders, service providers and intermediaries.
- Mentor administration assistants in their support role.
- Review and streamline work processes to improve operational efficiency and cost-effectiveness.
- Ensure all recovery claims are pursued and followed-up periodically to ensure resolution.
- Conduct periodic active file review.Any other duty or assignment as and when instructed by the superior.
- Minimum Diploma with at least 1 year ...
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