MS Dynamics CRM Senior Developer - Customer Service

Req ID: 352222 

We are currently seeking a MS Dynamics CRM Senior Developer - Customer Service to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Role
Design and implement features on the Customer Service module with emphasis on quality, performance, and maintainability; collaborate across squads and contribute to standards and CI/CD.

Responsibilities

Build enhancements across Case mgmt, Queues/Routing, Omnichannel (voice/chat/digital), Knowledge, SLAs/Entitlements, Customer Service Workspace, and Email/Activities.

Implement Dataverse entities/columns/relationships, forms/views, business rules; author JavaScript/TS form scripts; create Power Automate flows.

Develop plugins (.NET/C#), custom actions, and PCF controls (React/TS); ensure UCI best practices and accessibility.

Integrate with external systems (webhooks, Azure Functions/Service Bus, Logic Apps; CIF for CTI) with robust error handling and retrie...