Ms Service Desk Analyst

Candidate should be accountable for Service Desk team and Knowledge Management database for IT team supporting: Workplace related queries and issues. M365 problems (Outlook, Office, Teams, OneDrive, SharePoint, Windows). Identity and Access Management queries. Infrastructure related problems for service provided by GSC NSC IT Teams. Applications related problems requiring triage to respective application support group. Main activities, but not limited to, are: Support management team and take a lead in set up of Service Desk for GSC NSC Team. Supervise newly created SD team and its ramp up for GSC NSC organization (in line with Segregation Project Plan). Set up and overlook Knowledge Management set up for GSC NSC organization (supporting its implementation in ServiceNow tool). Act as Escalation point for SD related matters. Contribute in Service Catalogue creation for end users taking benefit of Service Now tool which GSC NSC organization is rolling out. Oversee creation and maintenanc...