Multi-Channel Manager

Overview

Multichannel Manager – Iberia (location Madrid)

We are looking for a Multichannel Manager to shape and evolve customer engagement across Iberia. This role sits at the intersection of strategy and execution, helping teams connect with healthcare professionals through well‑orchestrated, customer‑centric and compliant engagement across channels.

Working closely with Marketing, Medical and Sales, you will act as a local reference for multichannel capabilities, supporting campaign activation, customer journey design and continuous performance improvement. The role combines hands‑on delivery with a strong focus on impact, collaboration and practical problem solving.

What you will do

• Drive and refine multichannel engagement approaches aligned with business priorities and customer needs.
• Support the planning and execution of campaigns and customer journeys across digital and personal channels.
• Act as a local p...