Multilingual Support Operations Leader (24/7)

group.ONE is seeking a Customer Service Manager - Multilingual Support in Cebu City. This role is pivotal for leading daily operations and ensuring high-quality service across multiple European languages. The ideal candidate will manage a performance-driven team, focused on operational excellence and customer satisfaction. Strong leadership experience in BPO or contact centers is essential, along with capabilities in managing shift-based operations.

The manager will oversee KPIs, coaching, and employee development while collaborating closely with European leadership. A multilingual background is advantageous but operational leadership is the primary focus.