National Head of Franchise Services

Responsibilities

Leadership & Strategy : Provide executive direction to the Franchise Services team, guiding Franchise Performance Consultants, Opening Services, and other key functions. Establish clear priorities and performance metrics that align with overall business objectives.

Franchise Performance & Retention : Spearhead franchise performance strategies to improve operational, financial, and guest outcomes. Manage portfolio performance, driving corrective actions and remediation plans as necessary.

Brand Standards & Compliance : Oversee the implementation and adherence to brand standards across the portfolio. Lead the Quality Assurance Review process to ensure brand compliance.

Hotel Openings & Transitions : Manage hotel lifecycle activities, ensuring smooth transitions during new openings, renovations, and conversions. Provide operational insight to support development efforts.

Franchisee Engagement : Own the franchisee experience str...