Network Problem Management Quality Assurance Lead

Job Title: Network Problem Management Quality Assurance LeadJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * *

The Opportunity: We are seeking an experienced ITIL Network Problem Management Quality Assurance Lead to ensure the effectiveness and efficiency of our network problem management processes. The successful candidate will be responsible for implementing quality assurance measures, conducting audits, and driving continuous improvement in alignment with ITIL best practices.

Responsibilities:

Lead the development and implementation of ITIL-based problem management strategies and processes for network operations

Oversee regular audits of the problem management system to ensure compliance to customer policies, directives and governance and identify areas for improvement

Dev...