Opportunity Description
Position - NICE CXOne CE
Live Vox Engineer
Location - Plano TX
NICE CXone Studio: Strong proficiency in ACD, IVR, and Studio scripting.
API
Data Handling: Work with REST APIs, JSON, and XML for data exchange and system connectivity.
Scripting
Automation: Create, test, and deploy CXone routing scripts, workflows, and automation processes to optimize contact center operations.
Experience with Nice WFM solution
Support experience in handling P1, P2 and P3 incidents in a contact center application area. Experience with connectivity of Nice with Salesforce CRM solution.
Experience in working with Outbound dialers, experience will collections business process for outbound dialing
Experience with Livevox or any other comparable product for outbound dialing
Live Vox Engineer
Location - Plano TX
NICE CXone Studio: Strong proficiency in ACD, IVR, and Studio scripting.
API
Data Handling: Work with REST APIs, JSON, and XML for data exchange and system connectivity.
Scripting
Automation: Create, test, and deploy CXone routing scripts, workflows, and automation processes to optimize contact center operations.
Experience with Nice WFM solution
Support experience in handling P1, P2 and P3 incidents in a contact center application area. Experience with connectivity of Nice with Salesforce CRM solution.
Experience in working with Outbound dialers, experience will collections business process for outbound dialing
Experience with Livevox or any other comparable product for outbound dialing
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