Night Front Office Leader: Guest Experience & Security

Department: Rooms Division, Front Office & Guest Services

Employment Type: Permanent - Full Time

Location: Singapore - Singapore

Reporting to the Front Office Manager, the incumbent is responsible for the smooth running of the hotel operations during the night. He/She will lead and manage all sections of the Hotel during the night in order to ensure the highest level of Security and standards of service in accordance with the policies, procedures and standards of the Hotel.

• Direct hotel and front office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs.
• Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.
• Handle all customers’ complaint...