NOC Engineer

Responsibilities

• Network Monitoring and Incident Response: Actively monitor network performance metrics such as device status, packet loss, latency and bandwidth usage using network monitoring tools; identify, analyze and respond to network alerts, alarms and performance degradation; troubleshoot issues and, when required, escalates critical problems to relevant stakeholders.
• Fault Management & Troubleshooting: Investigate network faults and service interruptions, identify root causes and implement corrective actions; diagnose network faults, implement solutions and document resolutions to prevent future occurrences.
• Service Provisioning & Activation: Configure and activate services for retail service providers (RSP), ensuring accurate and timely delivery; provision network equipment in line with RSP requirements.
• Documentation & Reporting: Maintain accurate records of network incidents, maintenance activities and configurations; generate ...