NOCdesk Operator

Are you ready to take your career to the next level in the dynamic world of technology? Join our team as an IT Operations Specialist and be part of a cutting‑edge organization that values innovation, teamwork, and excellence.

Key Responsibilities:

• 24/7 proactive monitoring and support of the live and staging infrastructure.
• Investigate and react to any live issues that might arise.
• Act as an escalation point for issues flagged by customer support.
• Partake in the design and implementation of new setups.
• Handle service requests, incidents, problems, and change requests, using ITIL best practice.
• Assist in process improvement and automation.
• Troubleshooting on a daily basis.

Qualifications and Minimum Requirements:

• Senior Certificate (essential).
• Minimum of 3 years' experience in technical support and monitoring.
• All-rounder, with very good IT knowledge and expert...