Office Administrative and Customer Support - Customer Service Representative

Quote Management & Follow-Up (Primary Focus)

• Proactively track all open service quotes and conduct systematic follow-up to drive order conversion

• Maintain a structured follow-up cadence (calls, emails, SFDC updates) to ensure no opportunities are missed

• Identify and escalate high-value or at-risk quotes to sales leadership

• Analyze quote activity and provide insights on trends, customer feedback, and lost opportunities

Order Processing & Coordination

• Convert accepted quotes into sales orders accurately and efficiently

• Manage payment processing and related activities, collaborating with Accounts Receivable, Accounts Payable, and Credit teams as needed

• Coordinate with production, planning, and logistics teams to ensure timely fulfillment

• Communicate order updates, delays, or changes to customers as needed

• Support continuous improvement efforts related to quoting accuracy, follow up an...