Officer- Card Retention

Job Purpose

This role holder is responsible for managing and retaining customers with the effective use of retention tools. The role holder is also responsible for understanding client needs and issues and raising the points to management in order to support the development of retention programs.

Core Responsibilities

Retention & Cross Sell

• Ensures assigned sales targets and budgets are met.
• Responds promptly and directly to customer issues and questions over the phone.
• Promotes DF products through cross-selling.
• Adherence to companys product credit and compliance policies as verified by Risk and Compliance Team.
• Ensures strict compliance to the process and DOA in all the retention procedures.
• Implement retention procedures to maintain and improve client satisfaction and demonstrates a high level of service delivery.
• Maintains and updates knowledge on all DF products and servic...