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Officer, Customer Service Intermediate Analyst, Operations

Citi

Japan, Tokyo, Japan Full-time June 06, 2026
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Opportunity Description

The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.


In this role, you’re expected to:

  • Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
  • Provide coaching and support to team and serve a point of contact for escalations
  • Develop and maintain client portfolio through regular calls and face to face interaction, as needed
  • Inform clients about problems (system failures, market issues) and provide regular resolution updates
  • Advise on and advocate the implementation of process improvement and reengineering to improve client experience
  • Maintain knowledge of ne...
    • Full-time Supervisors of Office and Administrative Support Workers

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    Opportunity Details

    Location Japan, Tokyo
    Country Japan
    Type Full-time
    Category Supervisors of Office and Administrative Support Workers
    Posted June 06, 2026
    Deadline July 16, 2026

    About Citi

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    Citi

    Japan, Japan

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