Opportunity Description
Officer, Specialist, Contact Centre, Technology & Operations-(WD81018)Deliver consistently excellent inbound or outbound service over the telephone or non-phone means to internal / external customers on Trade/ Cash/ Corporate banking products Understand customers’ needs and provide appropriate solution Provide advisory service / insight to cope with customer needs Solicit customers’ feedback and identify problem trends for improvement actions Record, track and coordinate the resolution of all customer queri...
Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
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