Omnichannel Experience Specialist

We are looking for an Omnichannel Experience Specialist to ensure customers get a consistent and seamless experience across all channelsdigital call center branches and field services. This role focuses on channel governance standardization and improving how customers move between channels.

• Define and manage omnichannel standards and guidelines.
• Ensure consistent information tone and customer experience across all channels.
• Support channel integration efforts and cross‑channel handoff design.
• Review customer‑facing content across channels to avoid inconsistencies.
• Work with digital IT and operations teams to enhance channel strategy.

• Bachelors degree in Communications Marketing Business Strategy or related field.
• Experience in omnichannel management channel strategy or CX governance.
• 2‑7 years of experience (depends on e...