On-Site Workforce Management Supervisor | Data-Driven Lead

Advanced Call Center Technologies, LLC is seeking a Workforce Management Supervisor in Santa Maria. This on-site, full-time position entails managing workforce operations for optimal performance, including staff scheduling and real-time adherence monitoring.

The ideal candidate will have strong supervisory skills, proven analytical abilities, and experience in customer service. A bachelor’s degree or equivalent experience is advantageous. Join ACT to contribute to improving operational workflows and meet service level agreements.