Opportunity Description
The Online Sales Administrator is responsible for managing the day-to-day operations of online sales platforms such as Shopee, Lazada, TikTok Shop, and company websites. The role includes order processing, inventory coordination, customer service, and assisting in promotional activities.
Key Responsibilities
- Order & Platform Management
- Respond to customer inquiries, messages, and complaints on all platforms professionally and promptly.
- Resolve post-sales issues (returns, refunds, missing items) efficiently.
- Assist in setting up campaigns, flash sales, vouchers, and discounts during promotional periods.
- Coordinate with marketing/design teams to update visuals and campaign banners.
- Reporting & Administration
- Prepare daily/weekly/monthly sales reports and share insights with management.
- Track and record stock movement and highlight low inventory levels.
- Maint...