Online Travel Chat Consultant

Job Description

American Express Travel and Concierge Experiences (TCE) serves American Express Card Members worldwide with a full range of services, from trip planning and booking to enhancing their travel plans with tailored experiences.

Embark on a first‑class travel career where you will help our U.S.–based card members navigate the American Express Travel website via email, online chat, and voice/call. Your tech‑savvy consulting skills and creative problem‑solving will deliver extraordinary experiences for customers who use chat on the American Express Travel website.

Responsibilities

• Consult with Card Members to recommend tailored resolutions that immediately meet their needs.
• Troubleshoot any customer issues related to the use of the travel website and guide customers through site navigation.
• Assist Card Members by booking domestic and international flights, cars, and hotels.
• Help Card Members access e...