Onsite Customer Service Team Lead - Growth & Escalations

A staffing solutions company in Taguig is seeking a Customer Service Team Lead to manage and develop a high-performing team. The ideal candidate will have over 4 years of experience in customer service within the BPO/BPM industry and at least 3 years in a leadership role. Responsibilities include managing team performance, coaching, and resolving customer escalations. This role requires a commitment to working onsite and in rotational shifts.
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