Onsite Deskside Support - Zug, Switzerland

Introduction

At Slipstream, we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations. Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

Responsibilities

• Professional fluency in both German and English, written and verbal, is a must.
• Anticipate and/or elevate issues proactively to ensure quick response/resolution times.
• Acquire and maintain knowledge of current support policies and methods of support delivery to provide accurate solutions to c...