Operational Solutions Specialist

Solutions Delivery Analyst

Key Expectations

• Execute ongoing operations tasks with high ownership and accountability.
• Identify operational inefficiencies and drive continuous improvement initiatives.
• Ensure accurate and timely resolution of participant and plan administration issues.
• Deliver work in line with client SLAs and quality standards.
• Actively collaborate with Cross functional and cross shore teams to meet client requirements.
• Contribute effectively to daily huddles, status meetings, and stakeholder discussions.

Required Skills

• Strong understanding of client plan provisions, processing guidelines, and SLA metrics.
• Ability to perform complex benefit processes and calculations requiring analysis and interpretation.
• Strong analytical and problem-solving skills for researching and resolving complex benefits issues.
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