Operations Agent

Location: Thornaby-on-Tees

Full Time | Temp to Perm | 10am - 7pm, Monday to Friday

£13.55 per hour

About the Role

We are currently recruiting for an Operations Agent to join a fast-paced and customer-focused Service Centre team. Acting as the face of the business, you will play a key role in delivering exceptional customer service to both internal and external customers while supporting the smooth day-to-day operation of the Service Centre.

This is a varied and fast-moving role that requires excellent communication skills, strong attention to detail, and the ability to remain calm under pressure. You will be the first point of contact for customer queries, visitors, and operational support, ensuring all interactions are handled professionally and efficiently.

Key Responsibilities

• Deliver outstanding customer service both face-to-face and over the phone
• Manage incoming calls an...