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Operations Analyst (SAP Concur, Expense Management)

Wolters Kluwer

Pune, Maharashtra, India Full-time June 06, 2026
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Opportunity Description

The Operations Analyst II (Global Travel) is responsible for managing, resolving, and escalating Travel & Expense–related queries from internal employees and external vendor partners. The role focuses on issue analysis, process improvement, SLA management, and functional support of travel systems, with deep technical knowledge. This role reports directly to the Manager, Operations.

Key Responsibilities

Operational & Customer Support

  • Receive, analyze, and resolve requests related to Travel and Expense systems (Concur, Egencia, Citibank Corporate Cards) from internal users and vendor partners.
  • Research issues, provide accurate resolutions, or escalate appropriately while ensuring timely closure.
  • Explain and guide users on relevant travel and expense policies and procedures.
  • Monitor escalated requests, follow up proactively, and communicate status updates to stakeholders.
  • Build strong, trust‑based relationships through an initiative-ta...
    • Full-time Business Operations Specialists

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    Opportunity Details

    Location Pune, Maharashtra
    Country India
    Type Full-time
    Category Business Operations Specialists
    Posted June 06, 2026
    Deadline July 16, 2026

    About Wolters Kluwer

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    Wolters Kluwer

    Pune, India

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