Operations Enablement Senior Supervisor

Job Title

Operations Enablement Senior Supervisor

Overview

Sagility combines industry‑leading technology and transformation‑driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Responsibilities

• Manage a team of one or more roles, including trainers, trainer assistants, and quality review and audit lead representatives.
• Lead, develop, and support a team aligned to specific business units.
• Collaborate with OE peers and business partners on the development and delivery of training materials on company products, processes, and technologies.
• Manage projects supporting the improvement of c...