Operations Executive

Summary

We are seeking an Operations Executive to oversee the daily operations of our holiday home portfolio. The role ensures all units are guest‑ready, manages cleaning and maintenance teams, coordinates with guest support and maintains high operational standards.

Key Responsibilities

• Manage daily operations for 70 units.
• Plan and supervise cleaning schedules with the Cleaning Team Lead.
• Ensure smooth check‑ins and check‑outs for guests.
• Coordinate maintenance issues and urgent repairs.
• Monitor quality and cleanliness standards across all units.
• Update PMS (Hostaway) daily with unit status, maintenance and guest issues.
• Escalate operational issues to the Owner when necessary.
• Maintain inventory of linens, amenities and consumables.
• Train, supervise and mentor cleaning staff.
• Generate weekly operational reports with KPIs: occupancy, complaints, miss...