Monroe Consulting Group is seeking an Operation Manager on behalf of of our esteemed client, based in Jakarta.
Key Responsibilities:
Oversee visa application processing, document verification, and client coordination.Manage a team of administrative staff to ensure service excellence and compliance.Liaise directly with Turkey clients and stakeholders, understanding their specific needs and expectations.Coordinate with government agencies, embassies, and external partners for up-to-date visa regulations and documentation requirements.Improve operational processes, SOPs, and client handling procedures to enhance efficiency.Provide reporting and updates to management on operational KPIs and case progress.Handle escalations and resolve service-related issues with professionalism and sensitivity to cultural expectations.Requirements:
Turkey expatriate with the legal right to work...