Operations Manager, AWS Support Escalation Management, AWS Support Escalation Managemen, E2M

Amazon Web Services (AWS) is seeking a highly motivated manager who is passionate about people, operations and technology. Someone who wants work with and learn one of the fastest growing Cloud platforms in the world and deliver extraordinary customer experience. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities. As an Operations Manager you will be responsible for the day to day management, development, coaching and engagement of highly skilled Escalation Engineers who are focused on delivering an extraordinary custome...