Operations Manager - E-Commerce

Manager - Operations | MAF Retail | Hypermarket UAE

ROLE SUMMARY

The Operation Manager is responsible of managing the day-to-day execution of company’s E-Commerce Operations, which includes and not limited to operation management, monitoring Picking rates, Marshalling, and Dispatch. He / She should keep the team motivated and drive them to increase the efficiency and work towards the organizational goals. Also, liaise with the store and make sure that the customers are fully satisfied with the online service in terms of on time delivery, freshness, quality and fulfillment of their order, coordinate with HO all the necessary measures and actions taken to ensure P&L is aligned with the budget.

ROLE PROFILE

• Manage all e-commerce fulfilment operation centers including coordination with last mile team.
• Ensure all orders are being delivered on time and handed over to Last Mile team on time.
• Monitor and assure proper arrang...