Operations Manager: Lead Teams, Optimize KPIs & Growth

A leading customer experience company in Cebu City is seeking an Operations Manager to lead operational activities. The ideal candidate will have over 5 years in the contact center industry, with at least 3 years in Operations Management. Responsibilities include team supervision, KPI management, and driving performance through analytics and coaching. Applicants should possess strong leadership and communication skills combined with the ability to foster a successful team environment.
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