Operations Manager (Pooling)

The Operations Manager will lead a team of Call Center Supervisors by providing them with direction, support and career development. The position is responsible for improving customer satisfaction and the productivity and performance of Customer Service Representatives. The Operations Manager will also improve team member satisfaction resulting in the retention of Call Center Supervisors and Customer Service Representatives.

Responsibilities

• Follow the directives of the Call Center Director or the Call Center Operations Senior Manager.
• Provide customer service to all internal customers of Asurion.
• Collaborate and cooperate with other functional areas including Human Resources, Training, Workforce, Marketing and Finance/Payroll.
• Foster a team environment with peers on the supervisor team.
• Provide leadership, direction, support and career development to Call Center Supervisors in a manner that is consistent with Asurio...