Operations Manager: Retail

We are seeking an influential Senior Operations Manager to spearhead the planning, governance, and day-to-day execution across a diverse portfolio. This is a high-impact role where your strategic vision will directly influence footfall, profitability, and the overall customer journey. You will be instrumental in ensuring operational excellence, forging strong tenant/stakeholder relationships, and championing a culture of compliance and continuous improvement. If you thrive on managing complexity, driving financial performance, and developing high-potential teams in a fast‑paced, customer‑centric setting, this is your opportunity to shape the future of our client's success.

Responsibilities:

• Lead the strategic planning, management, and governance for the end-to-end venue operation and all associated retail business units, including F&B outlets, ensuring alignment with property-wide customer experience standards.
• Assume full responsibility for the profit...