Operations Manager – Voice Operations – Manila, Philippines

Are you searching for operations manager jobs in Metro Manila or senior voice operations leadership roles in Manila, Philippines? Fusion CX is hiring an experienced Operations Manager – Voice Operations to lead high-impact inbound and outbound voice programs for a large-scale customer retention and service support process. This work-from-office (WFO) role is designed for leaders who can drive SLA performance, people excellence, and stakeholder confidence in a fast-paced contact center environment.

Job Description:

About the Role As an Operations Manager – Voice Operations, you will own end-to-end voice operations, leading large teams and multiple stakeholders while ensuring service level excellence, compliance, and customer retention outcomes. You will translate business expectations into operational results, build strong leadership layers, and continuously improve efficiency, quality, and customer experience.

Key Responsibilities

Op...