Operations Manager

Based in Wakefield, my client is a specialist in telecommunications and internet connectivity solutions across the North of England. 


Operating nationwide, they now require an Operations Manager to join their expanding team. Leading the Network Services Operations Team, you will have the opportunity to maintain and improve the company’s reputation for providing exceptional customer service.


Based from their Wakefield head office and reporting to the Network Services Director, the Operations Manager will be responsible for the following duties:


• Lead and motivate the provisioning, project co-ordination and technical support teams within their company.

• Ensure the network services operations team provides exceptional levels of customer service.

• Manage the recruitment, selection and on-going training, development and performance of staff to ensure achievement of outstanding product knowledge and exemplar customer service.