Opportunity Description
Company Overview
Our client, a Karachi-based, State Bank of Pakistan (SBP) regulated Electronic Money Institution (EMI), seeks to appoint an experienced professional for the following role:
Job Role
As an Operations Specialist, you will play a key role in conducting end-to-end agent/merchant and consumer back office operations management.
Key Responsibilities
- Oversee daily operations of both digital and physical channels (app, merchant/agents)
- Monitor transaction flows, system performance, and service uptime
- Manage and support agent/merchant networks, including onboarding, training, and performance tracking
- Handle all consumer, merchant and agent related issues. Escalate issues to internal/external team to ensure that customer experience is not impacted.
- Ensure compliance with regulatory requirements and internal policies
- Assist with collecting, verifying, and filing necessary do...