Operations Specialist

Description We are looking for an Operations Specialist to join a consumer banking team in San Francisco, California in a contract capacity with the potential for a permanent role. This position supports operational performance within a credit card environment, with a strong focus on service trends, process oversight, and data-driven decision-making. The ideal candidate is comfortable working with call center performance indicators, evaluating business impact, and helping improve day-to-day operations through careful analysis and coordination.

Responsibilities:
• Monitor operational activity and interpret call center performance data to identify trends, risks, and opportunities for improvement.
• Support processes related to credit card and consumer lending operations by ensuring work is completed accurately and in alignment with established standards.
• Review service levels, productivity results, and quality indicators to help leadership make informed operational de...