Operations Support Analyst - Financial Services

Elevate your career as an Operations Support Analyst in Toronto, ON. This hybrid role focuses on incident management and operational support for wealth management platforms.

We are seeking a proactive and detail-oriented professional with 3+ years in operations support or service delivery. You will manage incidents, collaborate with cross-functional teams, and drive continuous improvement initiatives in financial services. Join a team that values stakeholder communication and operational excellence.

Key Responsibilities:
• Manage and prioritize incidents using ServiceNow
• Perform triage and investigate system-related issues
• Ensure SLAs and operational standards are met
• Coordinate resolution efforts with technology teams
• Document processes and support operational workflows

Requirements:
• 3+ years in operations support or incident management
• Experience in financial services environments
• Str...