Operations Support Manager

OPERATIONS SUPPORT MANAGER

Overall purpose of the job:

The Operations Support Manager will act as a central point of support across all operations functions, including Admin, Reporting, Dealing Support, Reconciliations and Payments, and the Director of Operations. The role directly manages the Incidents and Complaints Analyst as well as the Operations Project and Operational Compliance Analyst.

This is a varied and hands‑on position requiring strong problem‑solving skills, the ability to prioritise across competing needs, and a collaborative approach. The ideal candidate will bring knowledge of pensions administration, a keen eye for process improvement, and a passion for delivering excellent customer outcomes aligned with Consumer Duty principles.

Main Activities & Responsibilities

• Line management of three analysts covering various responsibilities in support of the operational teams.
• Act as a point of escalation for co...