Operations Support Officer @ Raffles Place / Up $2700

Duration: 1 year, extendable/convertible

Working hours: 08.30am – 6.00pm (Monday to Friday)

• Customer Operations Support
  • Respond to enquiries from general mailbox and ensure timely responses to all incoming emails and requests.
  • Conduct quality assurance reviews for BPO operations to ensure adherence to SOPs, compliance requirements, and service standards.
  • Provide operational coverage for customer support activities during or outside regular working hours, only when necessary.
• Sales Operations & Billing
  • Support finance operations which includes the preparation of billing data and generation of invoices for corporate clients.
  • Verify and process invoices from landlords and follow through with finance to ensure timely payments.
  • Compile and deliver comprehensive monthly reports for both corporate clients and landlords.
  • Respond timely to mailbox enquiries on invoicing matter...