Operations Technician

Roles and Responsibilities

Create/validate bookings in policy admin/finance systems per Business Instructions received in a timely manner before close periods. Perform data quality checks (parties, terms, taxes, coding) and obtain missing info. Triage and manage submission inboxes and trackers; ensure SLA adherence. Execute standard QA checks and escalated deviations with Local Operations, Underwriting Operations team Lead, and IT implementations to review and monitor key underwriting controls related to production. Produce standard and ad-hoc reports as required in coordination with the Underwriting Operations Team Lead. Understand and work on all Operations and Administration systems SPARC & Eclipse, keep system manuals updated and maintain the latest usage guidelines. Ensure taxes are correctly processed internally into the booking system as instructed by local office store, file, and follow up for EU branches on signed QA. Ensure all risk and policy queries are commu...