Ops Support Executive, EUC & Svc Desk (Ignite ITE Graduate Programme)

As an Ops Support Executive, End User Computing, the broad area of your job responsibilities will cover the following domain:

• Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.
• Perform troubleshooting for client platform related problems
• Respond promptly to incidents, investigate & provide temporary &/or permanent resolution of escalated incidents. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties
• Involve in client platform implementation/upgrade project.

The ideal candidate should possess:

• Desktop troubleshooting skills
• Familiarity with ...