Order Management Specialist

Responsibilities

• Act as the primary point of contact for customers, distributors, suppliers, and internal sales teams, ensuring clear and consistent communication throughout the order lifecycle.
• Receive, validate, and process customer enquiries and orders via multiple channels (e.g. email, phone), ensuring all required information is complete, accurate, and compliant with commercial and operational requirements.
• Ensure customer orders align with approved product offerings, pricing structures, credit status, and contractual terms prior to order placement.
• Coordinate closely with supply, logistics, and operations teams to monitor order progress and proactively manage delivery timelines.
• Keep customers informed of delivery status, changes to ETA, port nominations, product availability, pricing enquiries, and operational disruptions.
• Collaborate with the Credit function to confirm sufficient credit availability to enable smoo...