Order to Cash Operations Associate Manager

RESPONSIBILITIES

• The person will be responsible for overseeing teams of Processors and Analysts under Order management/Billing and Accounts Receivable/Collections. He/She has performance oversight for their team and ensures that productivity and quality metrics are met and reported. He/She also oversees complex cases and customers and troubleshoot issues.
• Ability to identify and assess process related complexities and propose potential solutions.
• Flag risks in a timely manner to external and internal stakeholders with proposed plans.
• Build solid relationship with stakeholders / business partners.
• Ability to liaise / work with cross-functional teams, for instance, mobilization / transition; technology services, recruitment, human capital development, etc.
• Build brilliant control framework to ensure flawless delivery of services in line with established service level agreements.
• Exposure to business transfo...