Opportunity Description
Job Description
We are looking for an experienced service desk leader who can set clear direction, maintain performance against KPIs, and work collaboratively within the wider service delivery function.
Operating on a 4-on, 4-off night shift pattern (21:00 - 08:00), this role requires someone who thrives in a fast-paced, high-pressure environment and can ensure seamless service across shifts and contracts.
Key Responsibilities