Outbound Customer Contact Centre Agent

About the job Outbound Customer Contact Centre Agent

Smart, dependable, hardworking, motivated, passionate? Sound like you? Then we have an amazing opportunity for you a global companyas a Customer Service Advisor.

As a customer service advisor, you will be handling customer queries from first contact.

Working in a fast-paced telephony environment, you will deliver exceptional customer service by taking the time to understand the needs of each customer and coming up with a solution that works for all.

Duties and responsibilities:

• Respond to client and customer enquiries received via email, live chats, social media, phone and voicemail.
• Keep accurate records of all customer interactions
• Become an expert on our clients service, features and capabilities to best educate our customers and encouraging them to self-serve.
• Display, show empathy in a professional way by establishing rapport with custome...