Parking Representation Officer

Job Category : Technical
Location : Lambeth Town Hall, London Borough of Lambeth
Hours Per Week : 35.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £19.05

This is a hybrid role, but mostly working from home.
We would like at least 5 years in parking and 2 years in customer service or administration.
Cover officer on secondment. Cover required to assist with increase workload.
Purpose of Job

The post holder will be responsible for investigating and responding to all challenges, representations and appeals received at all stages of the statutory process in regards to Penalty Charge Notices (PCNS), the removal of vehicles and Fixed Penalty Charge Notices (FPNs) in line with Lambeth policies, procedures and any legislative responsibilities. The post holder will ensure they produce high quality responses to set productivity targets. The post holder will be expected to produce work to a cons...